Her Voice Blog

    #MsInterPReted Explores Reaching the Big ‘L’ in #LGBT: How Marketers Keep Getting it Wrong

    1.21.20 S2_Epi2_MelissaCarter_light text

    Long-time Atlanta radio personality and LGBT trailblazer Melissa Carter shares her life journey as well as her insights about reaching the lesbian segment (and lesbian sub-segments) of the LGBT market, as well as why proper audience segmentation and research of this widely misunderstood community should never be underestimated.

    A high school friend of Mary Beth’s, Melissa recalls her teenage revelations about discovering she was a lesbian while coming of age in the 1980s, in a Bible-belt, Middle Tennessee small town.

    With humor, candor and even a few mic-drop moments, Melissa sheds light on the “L” and why brands should take notice.


    In Episode 16, Kelly and Mary Beth and long-time Atlanta radio personality and LGBT trailblazer Melissa Carter explore what brands, marketers and strategic communicators are getting right (and wrong) about reaching the lesbian segment of the market.

    • Melissa shares:
      • Her personal coming-out journey, and what teenage and early-adult life was like for her in a Bible-belt, Middle Tennessee small town;
      • How coming-out to her family set the pace for her to embark on an authentic life in her mid-20s, and how her father’s reaction as a Christian (and his comment about Jesus) was such a critical moment in her life;
      • Her experience as an organ-donation recipient (kidney) and how finding a nephrologist in a gay-friendly Atlanta medical directory saved her life;
      • Fairness issues of being “branded” gay / lesbian (given that straight people are not branded “straight”);
      • What it means to “get the scraps from the straight table” and why lukewarm support never works;
      • What brands like Absolut Vodka, Subaru, Disney, The Hallmark Channel and Chik-fil-A are doing right or wrong in their messaging;
      • Differences between supporting the gay community versus a willingness to SEE the gay community;
      • How societal messages and conditioning of boys versus girls when they’re growing up feed lifelong behaviors that impact women’s ability to achieve career success;
      • What elements of brand-experience and authenticity drive loyalty within the lesbian community;
      • What legacies of inclusion versus exclusion mean for brands long-term.
      • Links:

    Fletcher, PR, diversity marketing, public relations, podcast, #MsInterPReted, LGBT, Lesbian, Diversity, MarketingToWomen, PRdiversity

    Her Voice

    The Fletcher Blog

    This is Her Voice, the Fletcher blog. Here you can find posts about marketing, public relations, recent news and other marketing-related topics. Our blog is written to help inform, advise and analyze.

    Subscribe to Email Updates

    250x250 C - Blue Circle Outline@1x-FAC.png